Optimize Your Field Service Business with StreetSmart

With great pressure to innovate and differentiate themselves from the competition, companies big and small across all verticals are in the middle of a digital transformation. This new era changes how work is completed www.mcafee/activate, and one major piece of that transformation is mobility.

Organizations with field service www.mcafee.com/activate have been at the forefront of mobilization in the workplace www.mcafee.com/activate product key, and the ability to anticipate real-time visibility and better engage customers would be a game-changer for their field workers and www.mcafee.com/activate download dispatchers. Most organizations that are looking to implement field service are focused on scheduling  www.mcafee/activate or visibility and location of resources. However, this is only a small portion of the benefits associated with a mobility solution like StreetSmart.

A Better Approach to Field Service

StreetSmart, a product of ClickSoftware, has been empowering companies to gain visibility, improve productivity, and better engage customers with its turnkey mobile workforce management solution that can automate administrative tasks and back office APIs.

StreetSmart offers a full suite of mobile workforce management solutions that can be incorporated very quickly without a costly www.mcafee.com/activate, complex, time-consuming implementation process www.mcafee.com/activate product key. When scheduling field technicians, a good workforce  www.mcafee/activate management tool will take all variables into consideration, which will help make the schedule as accurate as possible at the start of each day.

As the day progresses, other factors and issues for the field must be taken into account. Here is where StreetSmart makes a difference:

• Simplified jobs scheduling with the ability www.mcafee.com/activate download

•  to create and dispatch jobs electronically through the StreetSmart administrative app

• Visibility into field service with configurable mobile forms for workers to record site information, capture signatures, and easily www.mcafee/activate

•  send information directly to the customer

• Streamlined payroll processing with optional API integration into your payroll system including timesheets to track service start and stop times

• Information to optimize routes, save gas, increase productivity, and simplify expense reimbursement using the www.mcafee.com/activate product key

•  trips manager function

• Google maps integration for a deeper understanding www.mcafee/activate

•  of employee productivity with detailed www.mcafee.com/activate

•  information such as arrival times, routes taken, and more

ROI with Consumer Engagement & Retention Using StreetSmart’s CE Module

Customer retention is one of the most important aspects of growing businesses. Across most verticals, acquiring a new customer is at least 5x more expensive than retaining a current customer. In addition, a 5% boost in customer www.mcafee.com/activate download retention correlates with a 25% increase in lifetime value.

Knowing the importance of customer retention, shouldn’t field workers have all the tools at their disposal to better increase customer satisfaction which allows greater retention? The StreetSmart customer engagement module can do www.mcafee/activate just that with verification messages and a “where is my tech” feature.

Verification messages allow users to send an email or text to customers, reminding them of their upcoming visit. The automated www.mcafee.com/activate confirmation request attached at the bottom of the www.mcafee.com/activate product key message improves the level of service and also can www.mcafee.com/activate download eliminate time and lost resources that come with customer no-shows.

The “where is my tech” feature also shows a technician’s location on a map in real time to customers that have confirmed their appointments www.mcafee/activate. Not only does this provide a visual ETA of their technician www.mcafee.com/activate download, this feature also allows the customer easy access to reschedule if needed.